Move-in season looked quite different this year! The Villages at Belvoir team has been successfully managing this important milestone for residents – at a healthy distance. Property Manager, Michaels Management Services, is adapting to unique COVID-19 challenges by implementing innovative ways to ensure leasing and move-in is as safe and convenient as possible.
Belvoir is leveraging technology to facilitate safe and convenient leasing through a completely virtual process. The team provides prospective families customized, recorded tours of their new homes, complete with personalized video follow-ups for a “personal touch.” Alternatively, families can opt for a safe, socially distanced in-person tour at the Villages.
The Belvoir team accommodates residents’ individual comfort levels and preferences for move-in by offering two options, both of which employ electronic lease signing and payment. The first is a socially distanced experience where, on the day of the move, families meet the property team at their new home for a walkthrough; all parties follow social distancing protocols and wear appropriate personal protective equipment (masks, gloves, and hand sanitizers are all readily available).
The second option is the completely contactless option. The property team places final move-in documents in the resident’s new home and keys within a secure, custom-coded lockbox. Residents can choose to conduct a virtual walkthrough with a member of the leasing team, or complete an unaccompanied walkthrough before sending their move-in checklist to the Villages office.
The extra effort put forth by the Villages at Belvoir and Michaels teams has not gone unnoticed; residents are recognizing their efforts to accommodate preferences while ensuring safety. New resident, Capt. Carli Williams, recently remarked, “Thank you so much for working with me and getting me set up. I know these are trying times and I really appreciate all of your efforts and patience.”
“We are proud that, amidst a global pandemic, we have been able to enhance the move-in experience in this way. Now, the greatest challenge before us is how we continue to operate in a manner that provides the best quality experience and service to our residents while keeping everyone safe,” said Dayra Conde, Vice President for Michaels Management. “We will continue to adjust our policies as CDC, Army, and local guidelines evolve, and we remain committed to leveraging technology to find alternative ways of forming meaningful, resident experiences.”