Fort Belvoir hosted the inaugural quarterly Housing Town Hall, Tuesday evening at Wallace Theater as mandated by Army leadership in February, to update residents on the status of improvements and hear feedback from residents.
The Military District o f Washington Commanding General, Maj. Gen. Michael Howard and Fort Belvoir Garrison Commander, Col. Michael Greenberg facilitated the discussion, with about 50 residents in attendance.
Col. Greenberg opened the town hall with the intent of the meeting, which is to provide a 90-day assessment and to share information on where we are and what we have done to resolve the issues impacting the health, safety and security of military families residing on the installation.
Col. Greenberg outlined the levels of escalation, urging residents to take advantage of the newly established initiatives such as the Commander’s Housing Hotline.
“We take those comments seriously and this is one of the many things we’ve done to get your feedback,” Greenberg said.
Command leadership emphasized the meeting intent throughout the evening and encouraged residents to share their feedback.
Howard, urged the residents to speak up.
“I want to hear where our words and actions aren’t matching up. While we’ve improved, there are places where we’re stalled, and if we’re stuck somewhere, we need to un-stuck ourselves,” the general said.
•Garrison Commander’s Hotline, 571-259-9867
•Hospital Hotline, 571-231-2004
•Command Group engagement with residents and RCI Partners
•Quality Assurance Teams
•Review emergency work orders
The Villages at Belvoir Community Director, Jennifer Watkins, highlighted the continued improvements that include adding more staffers for maintenance, technicians, customer service and quality assurance.
“We have a quality control supervisor, Jessie Stanley, on board for 2 weeks now, and we are hiring a quality control inspector to do spot-checks and confirm that the results are satisfactory,” Watkins said.
She added the resident portal, an online tool for submitting and checking on the status of work orders has seen a major improvement this week, with the ability to add a photo to the order, so residents can illustrate exactly what and where the problem is for the maintenance team.
Watkins urged residents to take advantage of the tool and, if they have already signed on, she urged residents to get their neighbors to join as well.
Housing Group Initiatives
• Customer service Vendor identification has begun using vehicle magnets and employee badges
•Staffing increase to improve productivity
•Dedicated quality assurance & control department established in the next 30 days
• Improved technician communication – call before visit & summary notes left following service
•Stainless steel appliance initiative roll out
•Addressing insulation concerns
•166 homes comprised of 3 layouts
•Playground repairs and systematic replacement
•Vinyl plank & Historic window replacement To see the full article, visit home.army.mil/belvoir.