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The Villages at Belvoir want you to stay safe and healthy. To do so, they have shifted from in-person visits to virtual office visits, phone calls, emails or communication via resident portal.

Before sending anyone to your residence, the staff will contact you to ask some qualifying questions to identify any potential COVID-19 risks, and workers will always be wearing face coverings and gloves.

According to the Centers for Disease Control and Prevention, there are important steps to take before, during and after scheduling services or repairs to your home. This could include plumbing, electrical, or any installation or repair.

The general rule is that the longer you interact with, or the closer you stand to someone, the greater the risk of COVID-19 spreading to you. The best practice is limiting face-to-face contact to six feet, and ensuring everyone in the house is wearing a mask while the crews are in your home.

Before the visit

• Check the HPCON condition to understand the level of community spread, and whether it is safe to allow others into your home. If a stay-at-home order has been re-issued, it may be best to defer the work, if possible.

• If you or someone in your home has COVID-19, symptoms, or has been in close contact with someone who tested positive for COVID-19, any service not involving life/health/safety issues should be deferred until it is safe to be around others.

• If you or someone in the home is at higher risk for serious illness, including older adults or those with underlying medical conditions or with a compromised immune system, it is advisable to not be in the home during the service. Find someone who can be there in your place.

• Reduce the amount of time the provider needs to be in your home by consulting over the phone, and sending them photos beforehand.

• Discuss what COVID-19 precautions the service provider will take upon arrival, including use of masks, temperature checks before entering and possible use of the bathroom while working.

During the visit

• Do not allow service providers to enter your home if they seem sick or exhibit symptoms of COVID-19.

• Ensure the service provider dons a covering before entering, and check to see that everyone in the home is also masked.

• Any lengthy discussions with the service provider are best conducted outside, or at least socially distanced, if inside.

• Maintain a distance of at least six feet from the service provider, and limit interactions between the worker and other household members and pets.

• Take steps to maximize ventilation inside the home during the visit, such as turning the air conditioner to FAN, or opening windows in the room.

After the visit

• If possible, consider touchless payment options or pay over the phone to avoid handling money or touching a keypad. If you must have a physical transaction, wash your hands with soap and water afterward.

• After the service is finished, clean and disinfect any surfaces in your home that may have been touched by any of the workers.