Registration for new online residential portal system underway
In response to the recent housing concerns from residents, The Villages at Belvoir launched a new Resident Portal April 1.
The resident portal satisfies many of the reported issues and requests that were raised in the recent housing town halls and focus group meetings from residents. Through the new ActiveBuilding Portal, residents will be able to submit, track and manage their work orders conveniently at any time without having to call the office.
The system also allows residents to request status updates on maintenance requests through text, email or automated calls. Once registered, residents will have access to community-wide messaging tools and information about upcoming events.
Highlights of the portal include:
• Real time work order tracking
•Ability for residents to use their mobile device for on the go updates
•Provides a centralized location for residents to view all their work order information
•Ability for the property management team to communicate with residents during a status change
According to The Villages Property Management Team, over 200 residents have registered for the portal since they initiated the system April 1. An email inviting residents to register was sent out to the lease holder's email address.
Residents are encouraged to check their email because the link is only valid for 48 hours. If you have not received the invitation or have questions, please contact your Community Management Office.