With peak season underway and the demand of more than 100 CAC/ ID cards processed each day, Fort Belvoir is making changes to reduce wait times in the ID card office.
The Fort Belvoir ID Card office has expanded appointments to Fridays which now offers customers an additional day to schedule a time that fits into their schedule. ID card appointments are available Monday- Friday, 8 a.m.-4 p.m.
“We made our decision to extend our appointments to better serve the community,” said Kevin Rennick, Fort Belvoir’s Directorate of Human Resources, director. “We want our customers to know that long wait times can be avoided by planning ahead and scheduling appointments up to 90 days out.”
Although the ID card facility will continue to accept walk-Ins, it is important to note that walk-ins will be seen on a first come, first served basis. Getting your new ID card, as a walk-in, is not always guaranteed and is as stated on the ID card facility web page.
“It’s best to renew ID Cards months from the expiration date than trying to renew the day it expires,” said Carl Swenson, Facility Manager. “If your ID card expires and our facility is full, you may not be able to renew your ID card in a timely manner.”
The Fort Belvoir ID Card Facility sees more individuals than surrounding facilities due to its prime location, he said adding, on any given day, there are as many as 70 appointments, depending on available staff, with wait times up to two or three hours.
According to Swenson, there are steps that customers can take to prevent excessive wait times. With the average available appointment being up to two months out, customers can be proactive and use the RAPIDS appointment system to secure an appointment up to 90 days out. This is especially helpful for family members returning home from school or seasonal breaks.
As we enter another peak season, it’s no surprise that the demand for CAC and ID Cards will continue to increase through mid-October – peak season.
To help you prepare for your visit and prevent long wait times, the Fort Belvoir ID Card Office has provided these time-saving tips:
1. Plan Ahead, Schedule your appointment 3 months in advance. Military, DoD Civilians, Retirees, and their Dependents may renew their ID Cards within 90 days of expiration. Summer is usually a busy time. If your ID card is due to expire this summer, plan ahead and book your appointment in RAPIDS at least 45 days out. Scheduling your appointment early sets you up for success.
2. Complete Sponsor forms online. Sponsors with dependents in need of ID card renewals, must complete DD Form 1172-2 within 90 days of their ID card office visit. Visit www. dmdc.osd.mil/self_service to complete the DD Form 1172-2, upload it into RAPIDS and it will be in the system upon when your dependents arrive to renew their ID card.
3. Space is limited, Come on your own. We encourage customers to avoid bringing additional people to the ID Card Facility. If the dependent can drive, and the sponsor has completed the DD Form 1172-2, then the dependent can come on their own to renew their ID card, if possible.
The DEERS/ID Card Office, located at 5815 20th Street Suite 108, is open Monday-Friday, 8 a.m.-4 p.m.
To schedule an appointment visit https://rapids-appointments.dmdc.osd.mil/ default.aspx.
Contact Us: 703-805-5578 Website: www.belvoir.army. mil/dhr/idcard.asp